Privacy Policy

Moovepass is a pan‑African platform that enables users to discover, book and enjoy wellness experiences at gyms, studios and spas across multiple African cities. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use Moovepass services.

• Personal Information: We collect your name, email address, phone number, payment details, location and any other information you provide during registration or through your account.
   

• Usage Data: We collect data on your interactions with the app and website, such as session bookings, search queries and preferences.
   

• Device & Technical Data: We may collect IP address, browser type, language settings, and device identifiers.
   

Cookies & Similar Technologies: We use cookies and local storage to help deliver and personalize our services (see Cookie Banner below).

• To process bookings and manage your account.
   

• To send administrative communications (e.g., booking confirmations, policy updates).
   

• To personalize recommendations, improve our services and enhance user experience.
   

• To comply with legal obligations and prevent misuse.
   

To send marketing communications (only if you consent to receive them).

• With Service Providers and Partners: We share data with gyms, studios, spas and payment processors to deliver the service you request.
   

• Legal Compliance: We may disclose information if required by law or to protect the rights and safety of Moovepass or our users.
   

• Business Transfers: If Moovepass undergoes a merger, acquisition or asset sale, your data may be transferred as part of the transaction.

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

Depending on your jurisdiction, you have the right to:

• Access, correct, or delete your personal data.
   

• Object to or restrict processing.
   

• Withdraw your consent for marketing communications at any time.
   

• Complain to a data protection authority.

We operate in multiple African countries and may transfer your data across borders to deliver services. We implement safeguards to ensure your information receives an adequate level of protection.

Moovepass is not intended for children under 16. We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us.

We may update this policy from time to time. Changes will be posted on our website and, where appropriate, notified via email or app notification.

If you have questions about this policy or your data, please contact us at privacy@moovepass.com.